Refund Policy

Due to the nature of digital downloads, refunds are offered on a case-by-case basis.

If you experience any issue with a product, please contact us within 14 days of your purchase and let us know the details of the problem. We will be happy to review your request and may issue a refund or store credit if the product is proven to be defective or not as described.

By completing a purchase, you acknowledge that you are purchasing digital content with immediate access. By starting a download, you expressly agree to the immediate delivery of the digital content before the end of the 14-day withdrawal period and acknowledge that, once the download or access has started, you lose your right of withdrawal and will no longer be eligible for a refund based on a change of mind.

Unfortunately, unless our system has not registered any download, we are unable to offer refunds if you change your mind after purchase. Please read the product description, included files, software requirements, and compatibility information carefully before completing your order.

Studio Tronnic does not offer refunds if:

  • You no longer need the purchased product.
  • You have changed your mind or found an alternative product.
  • You cannot use the product due to hardware or software limitations.
  • You cannot use the product because you do not have the required software.
  • You cannot use the product due to lack of required knowledge or experience.
  • You are attempting to use the product with cracked, pirated, or illegally downloaded software.

We strongly recommend checking all software requirements and minimum requirements before purchasing. This information is always provided on the product pages. Studio Tronnic does not refund products that require specific third-party software to be used, including but not limited to DAW-specific templates, software synth preset banks, sample libraries, and plugin-dependent content. The customer is responsible for ensuring they have the required software, compatible versions, and the necessary knowledge to use the product.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

If you have any questions or need assistance, please contact us at: info@studiotronnic.com